Refund & Return Policy

Every Dillucci item is made to order just for you. Because each piece is printed on demand, we handle returns a little differently than an off-the-shelf shop. This is our actual return policy, and it governs your order — any wording printed on a product is a joke, not a real policy.

Damaged, defective, or wrong item

If your order arrives damaged, misprinted, or you received the wrong item or size (different from what you ordered), we'll make it right with a free replacement or a full refund. Just email us within 30 days of delivery at shoppy.nebula406@passmail.net with your order number and a photo of the issue.

Sizing & change of mind

Because items are made to order, we're not able to accept returns or exchanges for the wrong size or a change of mind. Please check the size guide on each product page before ordering. If you're between sizes or unsure, reach out before you buy and we'll help.

Order cancellations

Need to change or cancel an order? Contact us as soon as possible. We can usually help within a few hours of purchase, before the item goes into production. Once production starts, we're unable to cancel.

Refunds

Approved refunds are issued to your original payment method. It may take a few business days for the funds to appear, depending on your bank or card provider.